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How To Fix Your HP PC's Fingerprint Sensor. - Microsoft Community.

 

DigitalPersona Fingerprint Reader Software has been specifically designed for notebooks or laptops, and gives you an additional layer of security on top of your standard security protocols in place on your system.

Upon installation the app runs a 'Getting Started' wizard that walks you through the necessary steps to set up the fingerprint reader and your login account details. Additionally, each time you open it, the software will verify your identity with an enrolled fingerprint or with the previously selected logon password. DigitalPersona Fingerprint Reader Software strengthens your PC security using fingerprint authentication, and it provides a reliable communication method between the PC hardware and reader device.

DigitalPersona Fingerprint Reader Software not only provides you with biometric tools, it also comes with a password manager, which can protect access to specific websites and apps.

With the password manager you can add multiple online accounts, which you can later access using your fingerprint. The app also comes with a 'Security Check' section that lets you view the overall security status and also verify the password strength for each of your online accounts. You can set up shortcut keys for quick actions as well, such as enabling the fingerprint reader, or adjusting the recognition sensitivity.

From here, you can also customize the user profile name, picture and change the login password. Overall, DigitalPersona Fingerprint Reader Software is a great tool to have if you want to add another level of security to your system.

With it, you can protect access to e-mail accounts, online banking, and your personal files. We don't have any change log information yet for version 5.

Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.

If you have any changelog info you can share with us, we'd love to hear from you! For instructions, see one of the following documents:. If the fingerprint reader still does not work, contact HP Customer Support. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? HP Notebook PCs - Fingerprint reader troubleshooting Windows 10 If your fingerprint reader is not working, there are several potential solutions depending on the setup, login, or other issue that you are experiencing.

Locate the fingerprint reader Verify that your computer includes a fingerprint reader by locating the component on your computer. Note: The appearance of your computer might vary from the examples. Fingerprint reader located on the side of the computer. Fingerprint reader located on the keyboard. Fingerprint reader located on the palm rest. Fingerprint reader stops working after a Windows update If the fingerprint reader stopped working after a Windows update, use the following procedure.

Restart the computer. Unable to login using the fingerprint reader Windows Hello If you cannot login using the fingerprint reader with Windows Hello, use the following procedure to reset the Windows Hello settings. If there are any available updates, they begin installing automatically.

Cannot set up the fingerprint reader If you are not able to set up the fingerprint reader, use this procedure. Fingerprint reader is not detected in Device Manager If the fingerprint reader is not listed in Device Manager, use the following procedure. Select a location. Europe, Middle East, Africa. Thanks for your feedback.

My computer is custom made by myself and this problem, I have it from the release of Windows7 I was insider in that program, too. I really didn't care at that moment, because Windows 7 does not have "Windows Hello". Today, when I will go back home from work, I will try your methods, and see if it works.

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Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit 12 people found this reply helpful. This works for me on windows 8. Details required : characters remaining Cancel Submit 9 people found this reply helpful. What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers? When I bought it, Windows 7 was released for insiders and it didn't worked, but I didn't care so much, because I didn't had "Windows Hello" didn't exist at that moment.

I am very sure, many users will appreciate if someone will update this section, with 64bit drivers, including WIndows7 and 10 versions. Details required : characters remaining Cancel Submit 10 people found this reply helpful.

Details required : characters remaining Cancel Submit 4 people found this reply helpful. Thanks for providing some additional information. Unfortunately, it looks like your specific fingerprint reader is not supported for Windows If you'd like to use the reader with Windows 10, you can try installing the Vista driver in compatibility mode. Right click on the setup file of the driver and select Properties. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Hello, I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello I didn't use it even on Windows 7.

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